INFORMATION TECHNOLOGY CONSULTING & SUPPORT

SIP ALG: A Hidden Threat to VoIP Performance

Session Initiation Protocol Application Layer Gateway (SIP ALG) is a router feature designed to manage VoIP traffic. However, it often disrupts VoIP communication by altering data packets, leading to dropped calls, poor audio, or one-way sound. For businesses relying on VoIP for communication, disabling SIP ALG is crucial for ensuring consistent, high-quality calls and preventing interruptions.

Critical Update: Microsoft Exchange Online Issue Causing Emails with Images to be Flagged as Malware

Microsoft has identified an ongoing issue affecting some Exchange Online users, where emails containing images are being incorrectly flagged as malware and subsequently quarantined. This issue, classified under the Incident ID EX873252, began on August 26, 2024, and is currently causing service degradation across affected infrastructures. The Microsoft support and engineering teams are actively working on identifying the root cause and developing a remediation plan.

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